Regarding our return / refund policy
Please review our updated return policy as we have made some changes to work toward a more sustainable environment while still providing you the best service.
Satisfaction & Return Policy
We take great pride in producing some of the world’s most exquisite gourmet honey varieties—crafted with care, precision, and respect for nature. Our raw, certified organic honey comes from rare Hawaiian nectar sources and reflects the unique conditions of each harvest. Just like fine wine, our artisanal honey is influenced by the weather, the flowers, the bees, and many other natural factors. While we strive for consistency, each batch is inherently one-of-a-kind.
If your order arrives damaged or is not to your satisfaction, please contact us within 5 days of delivery, based on tracking information. After this window, we will assume the order has been accepted and it will no longer be eligible for return or refund.
The following are NOT eligible for return/refund:
- Food items (all honey) due to food safety regulations—unless they were received in error or damaged.
- Skin and body care products
- Discounted, promotional, or items on sale
Please note
- Items that are eligible for return must be unused, unopened, and in resalable condition (please refer to NON eligible items listed above).
Shipping Errors or Damaged Items
If we make a shipping error (wrong item, incorrect quantity, or wrong address), or if your order arrives damaged, please notify us as soon as possible. We will work with you to resolve the issue through a replacement, refund, or exchange as appropriate.
Return Shipping Responsibility
For returns that meet our eligibility criteria, customers are responsible for return shipping costs. We recommend using a tracked and insured shipping method, as we are not responsible for lost or damaged returns in transit.
Refund Processing
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within a reasonable timeframe. Please note that processing times may vary by financial institution.
Customer Responsibility
Please ensure that your shipping information is accurate and complete when placing an order. We are not responsible for delivery issues resulting from incorrect or incomplete addresses.
Policy Updates
We reserve the right to modify this Satisfaction & Return Policy at any time. Any updates will be posted on our website or shared through official communication channels.
If you have any questions or need assistance, please don’t hesitate to contact us at [email protected] or call us (808-775-1000, direct or 888-663-6639 toll free). We appreciate your support and look forward to serving you again!
Regarding International Orders
With increased shipping delays and customs clearance for international orders, unfortunately there is also an increased risk of packages being denied entry or customs clearance for some locations. As a result, these packages may be returned to us by FedEx, incurring additional and often higher shipping costs. Returned honey is not sellable due to the many factors that may influence its safety and quality. We strongly recommend that you check with your local customs office to inquire about any potential difficulties or restrictions for sending honey to your desired international destination.
If you wish to proceed to place an order to ship to destinations outside of the US, we ask that you realize the risk of returned honey will incur additional charges for the cost of shipping honey back to Rare Hawaiian Honey Company.
Knowing the above information, by proceeding to order, you, the customer agree to:
- Accept the risk of additional shipping charges for returned honey should the package/goods be denied customs clearance and returned to the Rare Hawaiian Honey Company. If so, please provide a valid form of payment for these increased shipping charges. You may do so via phone or email.
- Accept that the cost of original purchase of goods (if returned to the Rare Hawaiian Honey Company) will not be refunded back to you, as these goods are no longer deemed sellable.
- If you do not accept the above conditions, you may choose to cancel your order at this time.
Duties, Taxes, and fees on receipt of goods
Unfortunately, we cannot be held responsible for any possible duties, taxes, and/or fees which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes, or other fees which may be imposed, will rest with the customer. Please contact your local customs offices if you would like to seek more information regarding taxes and duties.
Restrictions on the import of honey
Some countries restrict the import of honey. Due to ever-changing customs requirements and/or restrictions, it is the responsibility of the customer to inquire with their local customs office to ensure proper procedures are followed and any/all restrictions adhered to regarding receipt of goods. Rare Hawaiian Honey Company cannot be held responsible for any delay or rejection of cargo upon entry. As a result, we are unable to refund any duties and taxes paid.
*NOTE: Our terms and conditions may be revised at any time without notice — please be sure to read this important information upon each purchase.